Terms & Conditions

Welcome to S.D.S. (LONDON) LIMITED! We have been supplying architectural ironmongery to trade and consumers for over 35 years!

Our contact details:

SDS LONDON Limited, a company established in England and Wales. Our company registration number is 02046222.

Phone number: 02072281185

Geographical address: 20 Weir Rod, London, England SW19 8UG, GB

Email address: [email protected]

Introduction

This website (Site) is operated by SDS LONDON Limited, a company registered in England and Wales, with company registration number 02046222 (we, our or us).

These terms and conditions (Terms) are between us and you, the person placing an order for products (Products) through the Site.

If you are using the Site on behalf of your employer or a business entity, you, in your individual capacity, represent and warrant that you are authorised to act on behalf of your employer or the business entity and to bind the entity and the entity’s personnel to these Terms.

Use of the Site

(a) You accept these Terms by placing an order via the Site.

(b) You must not use the Site and/or place an order for Products through the Site unless you are at least 16 years old.

(c) When using the Site, you must not do or attempt to do anything that is unlawful or inappropriate, including:

(1) anything that would constitute a breach of an individual’s privacy or any other legal rights;

(2) using the Site to defame, harass, threaten, menace or offend any person;

(3) using the Site for unlawful purposes;

(4) interfering with any user of the Site;

(5) tampering with or modifying the Site (including by transmitting viruses and using trojan horses);

(6) using the Site to send unsolicited electronic messages;

(7) using data mining, robots, screen scraping or similar data gathering and extraction tools on the Site; or

(8) facilitating or assisting a third party to do any of the above acts.

(d) All personal data that you give to us will be treated in accordance with our privacy policy. You can find our privacy policy here.

Accounts

(a) You may purchase the Products from us without an account or you may choose to create an account with us which allows you to review your order history and set up a pre-agreed credit account.

(b) You must ensure that any personal data you give to us when creating an account is accurate and up-to-date.

(c) It is your responsibility to keep your account details confidential. You are responsible for all activity on your account, including purchases made using your account details.

Orders

(a) You may order Products from us as set out on the Site. If you place an order for Products on our Site, you are making an order to purchase the Product(s) for the price listed on the Site (including the delivery fees or other applicable charges and taxes).

(b) It is your responsibility to check the order details, including selected Products, delivery details and pricing, before you submit your order through the Site. Once you submit an order successfully on the Site, a binding agreement is formed for the supply of Products to you in accordance with these Terms.

(c) When you order and pay on the Site and your payment has been validated, we will provide you with an order confirmation email, which may include an order number, an order ID, the delivery and billing addresses and a description of what was ordered.

(d) All purchases made through the Site are subject to availability. We do our best to keep Products in stock and to keep the Site up to date with the availability of Products.

(e) All of the Products on the Site are subject to availability. Due to market conditions outside our control, sometimes we will need to substitute certain Products in your order. We will always aim to substitute Products with other similar products. If you are not happy with any substitution, please contact our team via the contact details at the beginning of these Terms or on our Site.

(f) We may cancel, at any time before delivery and for whatever reason, an order that we have previously accepted, including where there is a considerable delay in dispatching your order, if for any reason we cannot supply the Products you order (for example for an event beyond our reasonable control) or if the Products ordered were subject to an error on our Site (for example they were out of stock or in relation to a description, price or image). We will contact you using the details you provided when you placed your order.

Price & Payments

(a) You must pay us the purchase price of each Product you order, plus any applicable delivery costs as set out on the Site (the Price) in accordance with this clause. All amounts are stated in pounds, being the currency of the UK from time to time, and are inclusive of value added tax (or any equivalent tax in the UK) (VAT), (where applicable).

(b) Subject to clause 5(c), you must pay the Price upfront using one of the methods set out on the Site.

(d) You must not pay, or attempt to pay, the Price by fraudulent or unlawful means. If you make a payment by debit card or credit card, you warrant that you are authorised to use the debit card or credit card to make the payment.

(e) The payment methods we offer are set out on the Site. We may offer payment through a third-party provider Mollie. You acknowledge and agree that we have no control over the actions of the third-party provider, and your use of the third-party payment method may be subject to additional terms and conditions. We do not store any credit card details, and all payment information is collected and stored through our third-party payment processor.

(f) Where you order the Products for delivery outside of the UK, you may need to pay custom charges or taxes in addition to the Price.

(g) We may, from time to time, issue promotional discount codes for certain Products on the Site. To claim the discount, you must enter the promotional discount code at the time of submitting your order through the Site. The conditions of use relating to promotional discount codes will be set out on the Site. We may also from time to time run competitions on the Site or on social media. These competitions are subject to terms and conditions which will be made available on the Site at the time of the competition.

Supply of the Products

In consideration of your payment of the Price, we will provide the Products in accordance with these Terms and all applicable laws, whether ourselves or through our personnel.

Delivery, Title & Risk

(a) We will deliver the Products to the delivery address you provide when making your order. We currently deliver to the areas set out on the Site. Please refer to the delivery information on the Site to ensure you are in our delivery area. If you are not in our delivery area please contact us to discuss delivery options.

(b) We normally dispatch Products the same day as the receipt of an order if the order is received before 4pm GMT, where the Product is in stock, unless otherwise noted on the Site. Delivery periods for any bespoke Products may vary. Any delivery periods displayed on the Site are estimates only, based on the information provided by the delivery company.

(d) We deliver the products using a range of delivery methods. You may need to sign for some deliveries. If neither you nor your authorised representative is at the delivery address to accept delivery, you agree that we may leave the Products at your premises.

(e) Title to the Products will remain with us until you have paid the Price in full for the Products. Until title passes, you must not do anything which seeks to create an encumbrance, lien, charge or other interest in or over the Products.

(f) Risk in the Products will pass to you when the Products have come into your physical possession, except where you have arranged for delivery by a carrier (not named as an option by us) yourself, in which case, risk in the Products will pass to you on delivery to the carrier.

Change of mind returns

We offer refunds of Products for change of mind in accordance with this clause 8.

(a) You have 14 days after the day you (or someone you nominate) receive the Products, to change your mind and cancel these Terms. Where the Products are split into several deliveries over different days, you have until 14 days after the day you (or someone you nominate) receives the last delivery, to change your mind.

(b) If you are exercising your right to change your mind under clause 8 you must email [email protected] detailing the delivery note number, product code and quantity of the items you wish to return.

(d) When you don't have the right to change your mind:

You do not have a right to change your mind in respect of:
(1) Products that are bespoke or manufactured for any specifications that you request, unless you make the request within 48 hours of placing your order with us; and
(2) Products you have damaged, have parts missing, or that are no longer in their original condition (including where you have cut tags off).

If you want to cancel or terminate these Terms and request a change of mind return, you should email us using the contact details at the start of these Terms.

Returning products to us

Returning Products after you cancel these Terms:

(1) where you are a consumer, if you cancel these Terms for any reason after the Products have been dispatched to you, you must return them to us. If you are exercising your right to change your mind under clause 8 you must send the Products back to us within 14 days of telling us you wish to cancel these Terms or within 30 days of receipt of the Products where you purchased the Products in person from our retail store.

(2) where you are not a consumer, if you cancel these Terms for any reason after the Products have been dispatched to you, you must return them to us. If you are exercising your right to change your mind under clause 8 you must send the Products back to us with your receipt or invoice in the Products original packaging with all of the parts of the Products included in a re-saleable condition within 28 days from the date we deliver the Products to you or the date you collect the Products from us.

(b) Costs of return: You must cover the costs of returning the Products to us, except in the following circumstances, where we will pay the costs of return:
(1) if the Products are faulty or misdescribed; or
(2) an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

(c) Deductions from refunds if you are exercising your right to change your mind:
(1) If you are a consumer exercising your right to change your mind and returning goods to us, we may reduce your refund of the Price (excluding delivery costs) to reflect any reduction in the value of the Products, if this has been caused by your mishandling. If we refund you the Price paid before we are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount;

(2) If you are not a consumer and you are exercising your right to change your mind and returning goods to us:
(a) we may deduct any delivery costs or a minimum re-stocking charge of 10% from your refund of the Price; and
(b) any Products that are not in stock and have been specially ordered may have to be sent back to the manufacturer for inspection and report.

When your refund will be made: We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind under clause 8 and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the relevant Products back from you.

At SDS we want you to be happy with your order. If for any reason, you are unhappy with the items you have purchased return them to us and we will issue a full refund less any initial carriage charge.

Should you wish to return any items please review our returns procedures below.

Please note: Goods must be in their original packaging, unused and in a re-saleable condition.

Online and telephone purchases
If you wish to return an item you must notify us within 14 days of delivery. Email [email protected] detailing the reason for the return, the delivery note number, product code and quantity of items you wish to return. We will email you a Returns Note. Items returned without a pre-authorised Returns Note will not be processed. Once you have a Returns note you have 14 days in which to return the goods. Requests after 14 days may be subject to re-stocking charges or refusal.

Showroom purchases
Goods purchased in the showroom must be returned to the place of purchase within 30 days of receipt. You will need to provide proof of purchase such as a receipt or delivery note. This policy is offered in addition to your legal rights.

Terms and conditions for returns
Bespoke, made to order, clearance items, fabricated goods and tubing cut to size cannot be returned unless proved to be faulty. We are unable to accept cancellations for these orders, unless within 48 hours of the order being placed. We cannot accept returns for products delivered direct from the manufacturer. Non-stock and made to order goods may be subject to a re-stocking charge or refusal. Special offer items are also non-refundable, but can be exchanged or a credit note will be issue.

Shortages and goods damaged in transit must be report within 48 hours of delivery.

SDS reserve the right to charge an administration fee of £5.00 ex. VAT if any of the above conditions are not met.

Returns policy for B2B business to business transactions.

Please note: B2B business to business transactions do not fall under the Consumer Contracts Regulations 2013.

Should you wish to return any items please email [email protected] detailing the delivery note number, product code and quantity of the items you wish to return. We will email you a Returns Note.

Goods must be returned with a receipt/invoice in their original packaging with all parts included and in a re-saleable condition within 28 days of delivery/collection. Goods that are damaged, have parts missing or are in damaged packaging, will not be refunded. Stocked goods will be subject to 10% minimum restocking charge. Non-stock items, which have been specially ordered, may have to be sent back to the manufacturer for inspection and report. Carriage charges and any re-stocking charges will be deducted from the total refund value. Bespoke, made to order, fabricated goods and tubing cut to size cannot be returned unless proved to be faulty. We're unable to accept cancellations for these orders, unless within 48 hours of the order being placed.

To discuss your return and for all other information contact customer services Tel. 020 7228 1185 during office hours Mon-Fri 8am-5pm

Limitations on and exclusions to our liability

(a) The restrictions on liability in this clause 10 apply to every liability arising under or in connection with these Terms including liability in statute, contract, equity, tort (including negligence), misrepresentation, restitution, indemnity or otherwise.

(b) Nothing in these Terms limits any liability which cannot legally be limited, including liability for:

(1) death or personal injury caused by negligence;

(2) fraud or fraudulent misrepresentation;

(3) breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession); and

(4) defective products under the Consumer Protection Act 1987.

(c) Subject to clause, 10(b) (liability which cannot legally be limited), but despite anything to the contrary, to the maximum extent permitted by law:

(1) except where you are a consumer, neither Party will be liable for any Consequential Loss. Consequential Loss includes any consequential loss, indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise; or

(2) where you are a consumer and you use the Products for any commercial, business or re-sale purpose we will have no liability to you for liability involving any loss of profit, loss of business, business interruption, or loss of business opportunity;

(3) if either Party fails to comply with these Terms, neither Party will be responsible for any losses that the other Party suffers as a result, except for those losses which are a foreseeable consequence of the failure to comply with these Terms;

(4) a Party’s liability for any liability under these Terms will be reduced proportionately to the extent the relevant liability was caused or contributed to by the negligent or unlawful acts or omissions of, or breach of these Terms, by the other Party;

(5) and without limiting any right you may have as a consumer to cancel these Terms under clause 8, we will not be liable for, and you waive and release us from and against any liability caused or contributed to by, arising from or connected with any event or circumstance which is beyond our reasonable control including but not limited to, acts of God including fire, hurricane, typhoon, earthquake, landslide, tsunami, mudslide or other catastrophic natural disaster, civil riot, civil rebellion, revolution, terrorism, insurrection, militarily usurped power, act of sabotage, act of a public enemy, war (whether declared or not) or other like hostilities, ionising radiation, contamination by radioactivity, nuclear, chemical or biological contamination, any widespread illness, quarantine or government sanctioned ordinance or shutdown, pandemic (including COVID-19 and any variations or mutations to this disease or illness) or epidemic; and

(6) except where you are a consumer, our aggregate liability for any liability arising from or in connection with these Terms will be limited to us resupplying the Products to you or, in our sole discretion, to us repaying you the amount of the Price paid by you to us in respect of the supply of the relevant Products to which the Liability relates.

(d) We have given commitments as to the compliance of the Products with these Terms and applicable Laws in clause 6. In view of these commitments, the terms implied by sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 are, to the maximum extent permitted by law, excluded from these Terms.

Intellectual Property

(a) All intellectual property (including copyright) developed, adapted, modified or created by us or our personnel (including in connection with the Terms, any content on the Site, and the Products) (Our Intellectual Property) will at all times vest, or remain vested, in us.

(b) We authorise you to use Our Intellectual Property solely for your own personal, non-commercial use, and in the manner in which it was intended to be used.

(c) You must not use Our Intellectual Property for commercial purposes, including, for example, to advertise your own business, for re-sale, or for any other revenue generation activity.

(d) You must not, without our prior written consent:
(1) copy (in whole or in part) any of Our Intellectual Property;
(2) reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any of Our Intellectual Property to any third party; or
(3) breach any intellectual property rights connected with the Site or the products.

(e) Nothing in the above clause restricts your ability to publish, post or repost Our Intellectual Property on your social media page or blog, provided that:
(1) you do not assert that you are the owner of Our Intellectual Property;
(2) unless explicitly agreed by us in writing, you do not assert that you are endorsed or approved by us;
(3) you do not damage or take advantage of our reputation, including in a manner that is illegal, unfair, misleading or deceptive; and
(4) you comply with all other terms of these Terms.

Intellectual Property

(b) We authorise you to use Our Intellectual Property solely for your own personal, non-commercial use, and in the manner in which it was intended to be used.

(c) You must not use Our Intellectual Property for commercial purposes, including, for example, to advertise your own business, for re-sale, or for any other revenue generation activity.