SDS London Continued Learning Programme
At SDS London, we understand the importance of continuous product training and education. To deliver the highest level of service, we invest time and resources into training our team through a blend of in-house expertise and collaboration with our experienced suppliers. This approach helps ensure that our staff members not only stay informed about our extensive product range but also remain equipped to meet the evolving needs of our customers with confidence.
From day one, each new team member begins their journey at SDS London with a foundation course, covering the essential knowledge needed to understand our products and services. But we don't stop there. We recognise that keeping our team’s knowledge current is crucial, as we work with a vast array of brands and products. For this reason, our commitment to training extends beyond onboarding—we make it a regular practice to host specialised training events that allow our team to expand their understanding of the products they engage with every day.
These training sessions are thoughtfully scheduled outside our opening hours, providing everyone with a dedicated opportunity to deepen their expertise without the distraction of daily responsibilities. Topics for these events are selected collaboratively by our sales team, management, and directors, ensuring we address areas that could benefit from additional focus. Whether it’s an existing product line that requires a knowledge refresh or a new range that has been introduced to the market, these training sessions are designed to keep our team at the forefront of industry developments.
Every event is led by a seasoned expert who not only shares valuable insights into their specialty but also offers hands-on guidance for team members who might need extra support on specific products. These sessions encourage open dialogue, allowing attendees to ask questions and discuss real-world scenarios they encounter on the job. By creating this learning environment, we help foster a sense of confidence and competence that translates into better service for our customers.
After each training event, attendees receive a certificate of completion, which we document in our internal system. This builds an individual portfolio for each team member, reflecting the additional skills and knowledge they have acquired over time. This structured approach not only enriches their professional development but also strengthens our collective expertise at SDS London.
Our commitment to training is a key part of how we empower our team to deliver outstanding service with informed, personalized support. By investing in our team’s knowledge, we ensure that SDS London remains a trusted, knowledgeable source for our clients, staying responsive to industry advancements and continuously improving our service offering.
